Privacy Policy 11kk — Personal Data Protection Malaysian Players

1 Introduction & Scope of This Privacy Policy

11kk is an online gaming platform operating for players in Malaysia, providing services covering slot games, Live Casino, sports betting, and fish shooting games. In operating these services, we collect and process our players' personal data.

We understand that privacy is an extremely sensitive matter for every user. That is why we take every aspect of data protection seriously — not merely to meet legal requirements, but because we genuinely respect the trust placed in us by every player who registers with us.

This Privacy Policy applies to all personal information you provide to us during account registration, use of the platform, and any interaction with our support team. It also covers data we collect automatically when you use our services.

2 Types of Personal Data We Collect

We collect various types of information depending on how you interact with the platform 11kk. Below is a full breakdown of the types of data we collect:

3 Purpose & How Your Data Is Used

The personal data we collect is used for clear and legitimate purposes. 11kk ensures every use of data is appropriate and does not exceed the scope communicated to you:

• Account management: Register your account, verify your identity, and enable secure access to the platform.
• Transaction processing: Process your deposits, withdrawals, and any financial transactions you carry out.
• KYC & AML Compliance: Meet Know Your Customer (KYC) and anti-money laundering (AML) legal requirements.
• Customer support: Provide technical assistance and effectively resolve your enquiries or complaints.
• Experience personalisation: Personalise content, promotions, and game recommendations based on your preferences and playing habits.
• Platform security: Detect and prevent fraud, unauthorised access, and other harmful activities.
• Marketing communications: Send promotions, exclusive offers, and important notifications — only if you have consented to receive them.
• Service improvement: Analyse usage patterns to improve platform features and the overall user experience.

4 Data Sharing & Disclosure to Third Parties

11kk does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited situations where we need to share your information:

• Payment service providers: Transaction information is shared with payment processors such as DuitNow, FPX, and verified e-wallet providers solely to complete your transactions.
• Game providers: Minimal game data required is shared with game software providers to ensure proper game functionality.
• Regulatory authority: We fully comply with any lawful requests from regulatory bodies, law enforcement agencies, or courts of competent jurisdiction.
• Technical service providers: Certain technical services such as server hosting and cybersecurity are managed by trusted partners bound by strict confidentiality agreements.
• Legal proceedings: If required by law or to protect legitimate rights 11kk in any legal proceedings.

5 Security Measures & Data Protection

The security of your personal data is our top priority 11kk. We implement multiple layers of technical and organisational safeguards to keep your data secure at all times:

• 256-bit SSL encryption: All data transmitted between your browser and our servers is protected with the highest industry-standard SSL encryption.
• Encryption of stored data: Sensitive data such as financial information and identity verification documents are encrypted when stored on our servers.
• Strict access controls: Only authorised personnel may access your personal data, and every access is logged for audit purposes.
• Continuous monitoring: Our systems are monitored 24/7 to detect any unauthorised access attempts or suspicious activity.
• Two-factor authentication (2FA): Player accounts are protected with two-factor authentication options for an added layer of security.
• Regular security audits: We conduct regular penetration testing and security audits to identify and address any vulnerabilities.

6 Cookies, Tracking & Similar Technologies

11kk uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and deliver more relevant content to you.

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collect anonymised data on how you use the platform to help us improve our services.
• Functional cookies: Save your preferences such as language, display settings, and login details for your convenience.
• Marketing cookies: Used to display advertisements and promotions relevant to your interests. You may choose to opt out of this type of cookie.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of the platform. 11kk.

7 Data Retention Period

11kk retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a specified period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial and AML legal requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical data and access logs: Retained for 12 months for security and analytics purposes.
• KYC Documents: Retained for the period required under applicable AML regulations, typically between 5 and 7 years.

Once the stipulated retention period has elapsed, your data will be securely deleted or anonymised in accordance with established procedures.

8 Your Rights as a User

As a registered player 11kk, you have clear rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact our support team via live chat. We will process your request within 30 working days.

9 International Data Transfers

In platform operations 11kk, your personal data may be transferred to and stored on servers located outside Malaysia. When such transfers occur, we ensure adequate safeguards are in place:

• All international data transfers are conducted in accordance with lawful and recognised transfer mechanisms.
• Data recipients outside Malaysia are required to comply with data protection standards equivalent to Malaysia's Personal Data Protection Act (PDPA).
• We use contractually binding data processing agreements to ensure your data is protected wherever it is stored.

10 Children's Privacy Protection

Platform 11kk is exclusively for users aged 18 years and above. We do not knowingly collect personal data from children or minors.

If we discover that we have inadvertently collected data from a minor, we will take immediate action to delete that information and close the account in question. Parents or guardians who believe their child has registered on our platform are encouraged to contact us immediately.

11 Third-Party Links & Services

Platform 11kk uses third-party services such as game providers, payment processors, and analytics tools. Each of these third parties has its own privacy policy governing how they handle data.

11kk is not responsible for the privacy practices of those third parties. We encourage you to read the privacy policy of any third party whose services you use through our platform.

12 Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

Our privacy team is available to assist you via live chat 24 hours a day, 7 days a week. We are committed to responding within a reasonable timeframe and ensuring every concern is addressed seriously and professionally.

This Privacy Policy may be updated from time to time. We will notify you of any significant changes via a notice on the platform or through the email registered to your account. Continued use of the platform 11kk after the changes take effect is deemed as your acceptance of the updated policy.